Safety & cleanliness
Mask Wearing PoilicesMasks are optional inside the treatment room for attendees. Staff members are required to wear masks, face shields, and gloves.
Social distancing measuresOnly one person is allowed in our lobby andtreatment room
Extra SanitationAll equipment and high touch surfaces will be deep cleaned between each class and between use.
Limited Capacity1 person at the time
Contact Less Check-insThe lobby will be locked between classes please wait until all members have left before you enter.
Temperature ChecksAll attendees and stuff members will be checked as they enter the studio.
Appointment & Payment Policies
We are a small salon and spa and space can be limited. In order to provide you and other clients with excellent customer service and access to appointments, we have a 24-48-hour cancellation policy. Kindly review the booking and cancellation information below. Please note that by booking an appointment, you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a relaxing experience with us.
Please arrive 15 minutes early for your first appointment, and 5 minutes early for all other appointments. This will give you the necessary time to settle in and fill out any forms. In fairness to all of our clients, appointments will always begin as scheduled and any late arrivals may lose a portion of their treatment time. We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform service will result in cancellation.
When booking your appointment, you may be asked to provide a valid credit card number to reserve your appointment. The deposit will be applied to your account. The deposit is Non-Refundable. If you cancel or reschedule less than 24 hours in advance we will charge you the amount of the deposit. If you reschedule or cancel the appointment with more than 24h notice the deposit will remain on your account and may be used for future appointments.
Upon completion, you will be able to pay for your services with your choice of Visa, MasterCard, Debit or Cash. If you don’t have a credit card, you can pre-pay for your services in cash to hold your reservation.
If you need to cancel an appointment please call us (310) 780-1602 as soon as possible. This gives us the most time to re-book other clients. Should you continuously reschedule, cancel or not show up for your appointments with insufficient notice we will ask for a deposit when booking and you may be charged a re-booking fee. The deposit will be applied to your account. Should you not show up for your appointment the deposit will be forfeited. We fully understand that sometimes not making it to your appointment is outside of your control. We ask that you do call us and inform us as soon as possible so we may make a note of it.
Parking is $ 2 every 20 minutes, maxing out $12.
We feel that every client deserves the highest level of satisfaction. Should you not be satisfied with your service please let us know immediately. Our Salon also offers free touch-ups within the first week after any service should you not be completely satisfied. We would also appreciate your feedback. You may use the form on our contact page to provide feedback so that we can continue to make each and every visit, the very best.